Cancellation Policy
Introduction
We want satisfied customers, not hostages. That's why we make it easy for you to cancel your subscription directly in all of our apps — no phone calls required, no questions asked.
Cancellation Process
Users can follow these instructions to cancel their subscription in-app:
- Visit your account settings.
- In the account settings, click "Usage & Billing" from among the left navigation options.
- In the main content area, click "manage subscription" which brings you to Stripe portal where you can cancel your subscription by clicking the cancel button.
Important Note
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
What happens when you cancel your subscription?
When you cancel your subscription, you remain the access until the end of the current billing period. You will not be charged again. At the end of the billing period, you'll lose access to all premium features of the app and will be automatically downgraded to the free plan. Any models uploaded to the app during the period of your subscription will remain in the app and you can continue to use and share them normally for 60 days after cancellation. After 60 days, they will be deleted.
Blurry initiated subscriptioncancellations
We retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior or are in violation of our Terms of Service.
Account deletion
If you want to delete your account and the data associated with it, please contact us at hello@useblurry.com.
Contact Us
If you have any questions about our cancellation policy, please contact us at hello@useblurry.com.